The Company Devon Freewheelers is an emergency voluntary team of riders, drivers, call handlers and fundraisers that deliver essential whole blood and other medical samples for testing 24/7 to NHS hospitals, and patients. The charity’s 41-strong fleet includes bikes, cars, 4x4s and ambulances. The Challenge In recent years, Devon Freewheelers has seen an increased demand for its services, putting increased pressure on staff to balance high service levels with operational administration. The challenges include retaining robust lines of communication, ensuring vehicles are in the right place at the right time, and that they’re also effectively maintained. When the charity was first set up, a mixture of digital and paper-based systems were used to manage vehicles and workflow. “This

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