Vodacom - Comments Boxes Enable Vodacom To Monitor Customer Complaint Management
Vodacom - Comments Boxes Enable Vodacom To Monitor Customer Complaint Management
1 PagesE: info@feedbackferret.com W: www.feedbackferret.com CASE STUDY VODACOM Comments Boxes enable Vodacom to monitor customer complaint management V odacom South Africa ZDVVWUXJJOLQJWR?QGD system that enables their EUDQFKHVWRH?HFWLYHO\PDQDJH customer complaints as well as enabling senior management to monitor how well local teams were dealing with these complaints. In 2014, Vodacom found its solution in Feedback Ferret. A Comments
