Overview Vodacom is a Pan-African cellular communications company that provides world-class Global System for Mobile Communications (GSM) service to more than 35.7 million customers in South Africa, Tanzania, the Dem o cratic Republic of the Congo, Lesotho and Mozambique. Challenge As the cellular telephone market leader in South Africa, Vodacom operates more than 6,400 base stations, putting 97 percent of the population within its cellular coverage. Vodacom has a highly mobile workforce of almost 10,000 people. The company outsources much of its IT operations, base station maintenance and call center operations, creating a virtual workforce around the core employees in its 20 corporate locations in South Africa. Managing access—to physical buildings, network resources

Join for free to read