Argos - Real Understanding Of Customer Comments Delivers Added Insight From “Tell Argos” Shopper Surveys
Argos - Real Understanding Of Customer Comments Delivers Added Insight From “Tell Argos” Shopper Surveys
1 PagesE: info@feedbackferret.com W: www.feedbackferret.com CASE STUDY ARGOS Q NPS rises 11.5 points over 2 years Q Rapid reporting to more than 800 stores and teams Real understanding of customer comments delivers added insight from “Tell Argos” shopper surveys A rgos collected customer feedback through two main channels: in-store ‘scoring’ devices and the “Tell Argos” web survey. The web survey added insight through several open-ended c
