Viking Line needed more flexible and reliable phone service
Viking Line needed more flexible and reliable phone service
2 PagesViking Line Customer Profile • International shipping company; passenger services, recreation and cargo carrier services • A total of 15 contact centres in 3 countries and 10 cities dealing with three different currencies and two time-zones NEEDS • More flexible phone service • Prevent loss of phone calls SOLUTION • MiVoice MX-ONE • Solidus eCare ®Viking Line commenced its services in 1959. Today, Viking Line owns seven vessels, which sail between the Finnish mainland, Åland and Sweden as well as between Finland and the Baltic states. Operations include passenger services, recreation and cargo carrier services. Viking Line vessels combine the luxury and sumptuousness of cruise ships with high-capacity vehicle decks, thereby meeting the needs of cargo traffic and of tourists who wis
