Victoria University used Medallia’s idea collaboration platform, The Workshop, to co-design a new seven-year strategic plan within a 10-week sprint, achieving its highest staff engagement ever. Facing pandemic-related challenges, the university replaced its previous top-down planning approach with a democratic model, engaging 1,200 participants and collecting 4,000 votes. Staff contributed to 16 challenges, fostering ownership and a cultural reset. The initiative empowered employees, promoted critical thinking through a persona called The Disruptor, and transformed The Workshop into a long-term engagement hub for inclusive strategy development.

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