Medallia Market Research helped three leading brands generate strategic insights amid economic uncertainty. A convenience store chain used smartphone foot traffic data to identify food occasion gaps, boosting competitiveness. A Canadian city government launched a mobile health screener within weeks of the pandemic, using real-time dashboards to protect staff and constituents. An EdTech firm improved client retention using video surveys and sentiment analysis to gather emotional, actionable feedback, leading to record NPS scores. These cases show how Medallia delivers fast, behavioral and emotional insights that drive agile, high-impact decision-making.

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