CommScope partnered with Medallia to consolidate three legacy websites into one unified platform, using real-time feedback to guide design and optimization. The initiative reduced monthly product catalog issues by 47%, improved site search success by 32%, and cut alert resolution time by 70%. During launch, the team handled over 600 alerts in two weeks, resolving most within 48 hours. Medallia enabled automated feedback loops, improved team collaboration, and supported strategic decisions like IT staffing. The revamped site earned multiple industry awards and laid the groundwork for future enhancements, including e-commerce integration and advanced targeting .

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