Background The executive team of one of Canada’s largest logistics organizations was functioning well enough to be reasonably efficient, but despite multiple weekly team meetings and the C-Suite members having known each other for many years, numerous critical business and operational issues weren’t being addressed. The C-Suite thought they were operating at optimal capacity with complete transparency but even ‘optimized’ teams have room for improvement. Tools & Approach In order to bring the executive team’s communication and efficiency to the next level, Felix customized a tiered program for the organization designed to enhance awareness, communication, and accountability based on the customer’s primary business objectives. The key elements of the proposed solution were: • Per

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