Background Is it possible to gain immediate ROI from an ECM implementation? Keane thinks so. The unclaimed property specialists used enterprise content management (ECM) software and workflow to digitize paper processes in their mailroom for a critical business process, and in doing so, laid the groundwork for future enhancements to other business processes. We will revisit this case study at a later date to how the company’s ECM implementation evolves over time. For now, read on to see how, in three months’ time, Keane was able to: Keane is an outsource provider for transfer agents, banks, broker/dealers, mutual fund companies, and insurance companies. Keane has been alleviating the complexities associated with unclaimed property for more than 65 years. The company offers a comprehensive a

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