Workflow and BPM Michigan Millers Insurance used a combination of electronic workflow, business process management technology, and electronic forms (eForms) to expedite their ability to generate — and follow up with — customer communication letters. Their results were astounding: by automating the process, they can now send and process correspondence letters almost 18 times faster than before, with improved accuracy, governance, and consistency. Read on to learn more about Michigan Millers’ remarkable process enhancement: Michigan Millers experienced firsthand the benefits associated with a transition from paper processes to electronic. The company, founded in 1881, was at one point almost incapacitated by their sheer volume of paper. When the approximately 75 four-drawer filing cabinets t

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