Case Study
Using electronic forms (eForms) to improve process efficiency
Using electronic forms (eForms) to improve process efficiency A large Pennsylvania medical center processes more than 200,000 invoices each year. In January of 2016, the medical center took over operations at a hospital that is headquartered at a different geographical location. The medical center was tasked with processing the acquired hospital’s 50,000 annual invoices—a 25% increase—without hiring additional staff. The medical center addressed these challenges by implementing DocFinity enterprise content management (ECM) software at the hospital. DocFinity eForms and Dashboards were used to enable improved tracking, transparency, accuracy, and turnaround for the hospital’s Request for Payment (RFP) process. Preliminary results show that their average processing time at initial deployment