Supporting process re-engineering with technology The Graduate Admissions program of one of the largest universities in the nation made significant improvements in admissions turnaround, delivery of information to programs for evaluation, and budgetary savings by transitioning to paperless processing. Admissions streamlined their processes to enable a better working environment, powering through resistance to change and implementing methods for information access that made evaluating prospects easier for program heads. Amidst a climate of budget cuts and scarce resources, the institution now processes more applications with fewer staff, and reduced a three-week turnaround to three days. The executive director of Graduate and Professional Admissions at the university attributes the dramatic

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