Case Study
US Home Warranty Provider Saves $3.6 Million Annually with [24]7.ai's Natural language IVR
A leading US home warranty provider saves $3.6 million annually using 247.ai’s natural language IVR, automating claim filing and enhancing customer self-service. Powered by 7 Voices, the solution streamlines the claims process, improving customer satisfaction while freeing agents to focus on complex queries. The Unified Console enables efficient management of customer chats, supporting 24/7 service for over half a million homeowners nationwide. This innovative approach strengthens customer support and operational efficiency in the home warranty industry.