Case Study

Leading U.S. Insurer Automates 25% of Customer Inquiries with [24]7.ai’s Natural Language IVR

Leading U.S. Insurer Automates 25% of Customer Inquiries with [24]7.ai’s Natural Language IVR

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A leading U.S. insurer automates 25% of customer inquiries using 247.ai’s Natural Language IVR and Visual IVR solutions, reducing agent workload and improving efficiency. Serving over 10 million households with 19 million policies, the insurer modernizes its legacy customer service model to address long wait times and operational overhead. 247.ai’s technology enhances insurance journeys, enabling faster, more seamless interactions while maintaining the company’s commitment to trusted, innovative service across vehicles, homes, and small business insurance.

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