SYKESinquiries@sykes.com www.sykes.com Our Brand Partner SYKES’ brand partner is a household name and global leader in whole-home wireless sound systems, manufacturing speakers, home theater setups and other related accessories and components. Their products are sold worldwide across thousands of retail locations and online, with tech support specialists available online and by phone. Challenge Presented Delivering a full-service customer experience at every level is a top priority for this brand. Our tech support specialists were doing an excellent job answering questions, recommending products and offering solutions. Through this, they saw an opportunity to capture sales right then and there instead of directing customers to retail locations to purchase. The brand realized that to

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