SYKESinquiries@sykes.com www.sykes.com CASE STUDY: INCREASING PERFORMANCE EFFICIENCIES FOR A LEADING HEALTHCARE MANUFACTURER Our Brand Partner SYKES began supporting a leading healthcare manufacturer’s automated peritoneal–dialysis product in January of 2016, providing technical support for patients and clinicians. Since the initial launch, the number of patients using the device has grown from 33 to over 1,300. Today, 16 at-home agents and certified nurses support the brand partner’s automated system for renal therapy. Challenge Presented During a new product introduction, medical device manufacturers must focus on delivering a seamless patient experience while increasing service efficiency and driving down costs. To achieve a streamlined launch for this partner, SYKES optimized the

Join for free to read