SUCCESS STORY: TELENOR Genesys helps Telenor improve employee performance while increasing customer satisfaction Telenor realizes spectacular sales and service improvements across five contact centers with a one-month investment payback Colorful upselling and automation efficiencies Winning businesses often share the same characteristics. One of those is the ability to make the best decisions when it comes to selecting and developing their employees. For leading telco Telenor, this is extremely critical. Contact center personnel in Norway are among some of the highest paid and most skilled in the industry. So, it’s vital they get up to speed as quickly as possible and are fully equipped to fulfil their individual ambitions and full business potential. Increasingly, that m

Join for free to read