UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence
UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence
8 PagesUPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence SUCCESS STORY UPMC Health Plan sought to set itself apart from competitors by offering an innovative array of new customer experience approaches. With the assistance of Genesys solutions, they now go above and beyond when delivering personalized customer service. They not only listen attentively to the voice of the customer, but also proactively reach out to them —
