SUCCESS STORY: UPMC HEALTH PLAN University of Pittsburgh Medical Center Health Plan Delivers A High Touch, High Tech Customer Experience UPMC Health Plan is the second-largest health insurer in western Pennsylvania and one of the nation’s fastest growing health insurance plans. They are owned by University of Pittsburg Medical Center (UPMC), an integrated global health enterprise comprised of 22 hospitals and a network of other care sites across western Pennsylvania and throughout the rest of the world. UPMC Health Plan provides a full range of products including group and children’s health insurance, Medicare, dental, vision, worker’s compensation to over to over 2.2 million members. The organization’s top-down commitment to customer experience is viewed as a major differen

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