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Slovak Telekom Optimizes Workload Management to Improve Customer Service

Slovak Telekom Optimizes Workload Management to Improve Customer Service

Genesys
Pages 4 Pages

Slovak Telekom Optimizes Workload Management to Improve Customer Service SUCCESS STORY Slovak Telekom, the largest provider in Slovakia, wanted to overhaul its customer service operations and improve the customer experience. In a bid to reduce costs, meet service level agreements, increase agent effectiveness, and boost customer satisfaction levels in its mobile operations — the company turned to Genesys. AT A GLANCE Slovak Telekom www.slova

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Contact Centers
Telecoms Industry

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