THE CHALLENGE UPMC Pinnacle wanted to change their bed management and patient discharge processes to increase staff efficiency and improve the patient experience. They also sought to increase staff communications for patients on ventilators, particularly when they experienced respiratory distress and required fast clinician response. The challenge was to coordinate all of these communications and integrate the chosen solution with the technology already in place. THE SOLUTION UPMC Pinnacle evaluated several vendors and decided to work with Spok due to its experience in helping hospital staff improve productivity and communications through mobile alerting. Spok’s HIPAA-compliant, FDA 510(K)-cleared clinical alerting software, Spok Messenger, now receives messages from ventilators a

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