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High-Tech Solution for High-Touch Client Experience

High-Tech Solution for High-Touch Client Experience

Teletech
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High- Tech Solution for High- Touch Client Experience As the healthcare industry moves towards a more customer- centric model, our client, a multi-specialty healthcare company, needed to strengthen how it interacted with its expanding customer base consisting of physicians, nurses and clinics. Our client had an aging infrastructure that was unable to support the increasing volume of interactions and suffered from frequent outages and dropp

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