Explorance helped the University of Newcastle significantly enhance its student feedback program by implementing Explorance MLY, an AI-powered qualitative analysis tool, alongside its existing Blue platform. MLY enabled the university to process large volumes of unstructured student comments quickly and accurately, uncovering themes, sentiments, and prioritized concerns that traditional methods missed. The tool’s pre-trained models, specialized for higher education, allowed the university to "speak the same language" as students, boosting engagement and enabling data-driven decisions to improve academic and student experiences. This automation reduced human error, increased feedback quality, and strengthened the university’s feedback culture, making student voices more influential in shapi

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