Explorance helped the University of Westminster transform its manual qualitative analysis of student feedback into an AI-powered process using Explorance MLY. This solution increased the university’s analysis capacity from around 7,000 to over 35,000 comments annually, integrating multiple internal and external datasets for richer insights. MLY’s advanced thematic analysis and sentiment detection streamlined feedback interpretation, enhancing transparency and enabling the university to close the feedback loop with evidenced impact, fostering a culture of trust and collaboration between students and staff.

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