Case Study

Decoding Student and Staff Comments at Heriot-Watt University with Explorance MLY

Decoding Student and Staff Comments at Heriot-Watt University with Explorance MLY

Pages 2 Pages

Explorance helped the university make better use of open-ended feedback data through its AI-powered Explorance MLY tool. This solution automates the rapid, comprehensive analysis of vast amounts of free-text student comments from multiple surveys. By identifying key themes, sentiments, and recommendations, Explorance MLY enables timely, data-informed decision-making that enhances the student experience, improves satisfaction, and supports strategic planning. It dramatically reduces the time and resources needed for qualitative analysis while increasing insight quality.

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