Explorance helped Liverpool John Moores University (LJMU) automate and enhance analysis of open-text student feedback with its AI-powered Explorance MLY solution. Previously reliant on generic text-mining software and manual thematic analysis, LJMU gained rapid, automated insights from large volumes of qualitative data, enabling timely, actionable decision-making. MLY's specialized models identify key themes, sentiments, and alerts, improving consistency and transparency while reducing resource demands. The continuously learning AI evolves with the feedback landscape, supporting ongoing improvements in student experience and institutional strategy.

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