Explorance helped the University of Manchester overcome challenges of analyzing large-scale qualitative student feedback by implementing the AI-powered Explorance MLY solution. MLY enabled the university to quickly categorize and filter over 50,000 free-text comments from semester-end surveys, providing actionable insights and thematic analysis for academic staff. The tool’s alerts highlighted areas of concern and recommendations, accelerating insight delivery and supporting continuous improvement. This system replaced manual, decentralized analysis and allowed the university to close the feedback loop faster, enhancing responsiveness to student voices and improving institutional decision-making.

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