Case Study University of Alberta Lowers IT Costs While Increasing Value using ComSci ComSciINDUSTRY Higher Education COMPANY University of Alberta Central Information Systems and Technologies (IST) Department Alberta, Canada ualberta.ca The University of Alberta in Edmonton is one of the top teaching and research universities in Canada, with an international reputation for excellence across the humanities, sciences, creative arts, business, engineering and health sciences. The University of Alberta Central Information Systems and Technologies (IST) Department used Upland Software’s ComSci to improve IT service delivery. With ComSci, University of Alberta reduced domain management costs by 25% and end-user support costs by 8%, all while building a stronger under

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