Case Study Health New England increases growth, not costs, with Upland Panviva. INDUSTRY Healthcare COMPANY Health New England Springfield, Massachusetts healthnewengland.org Health New England (HNE) is a managed care organization based in Springfield, MA. HNE was recognized as one of the Top 10 Health Plans in the country and has achieved a 5-Star rating from CMS for their Medicare Advantage plans. Health New England used Upland Software’s Panviva to increase growth, meet service-level agreements, and maintain a five- star Medicare Advantage rating— all without incremental staff. 2“With Panviva we have reduced our CSR headcount by 8 percent and grown our business by 20 percent in two years.” — Member Services Manager, Health New England Intro

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