Case Study
Increasing Business Value with Better IT Operations
1 Increasing Business Value with Better IT Operations A guide to Site Reliability Engineering (SRE)2 Contents Introducing SRE 1 What SRE provides 1 Google and SRE 2 A closer look at SRE 3 Balancing reliability with new features 3 SLOs and error budgets 5 Using SLOs with Google Cloud 7 Reducing toil 8 Identifying toil 8 Reducing toil with Google Cloud 9 Other aspects of SRE 10 Adopting SRE 11 Next steps 13 For more information 131 Introducing SRE Are you happy with how your organization does IT operations? To answer this, think about questions like these: What SRE provides One effective way to improve IT operations is to embrace Site Reliability Engineering (SRE). SRE is a set of principles and practices f