North American Auto Group manages complex volumes of information using Upland Panviva.
North American Auto Group manages complex volumes of information using Upland Panviva.
4 PagesCase Study North American Auto Group manages complex volumes of information using Upland Panviva. INDUSTRY Automotive COMPANY North American Auto Group Cumming, GA northamericanautomotive. com This association is one of the largest independently owned auto clubs in the US. Its highly skilled call center agents and assistant providers are rapid responders who convert distressing situations into exceptional customer experiences. North American Auto Group (NAAG) used Upland Software’s Panviva to create a centralized knowledge base that increased first call resolution by 20% and reduced call times by 25%, all while cutting costs, failure rates, and training times. 2“Our customers call because their vehicles are broken down on the road and they are distressed. Call c
