The United Service Organization (USO) Lounges serve as a “home away from home” for military personnel travelling through major US airports. Access is privileged to Active, Reserve, National Guard, Merchant Marine, retirees and their dependants. The three lounges at the Washington, D.C. metropolitan airports (USO-Metro) together served over 110,000 personnel in 2009.. United Service Organization of Metropolitan Washington Customer Profile Service Lounges for military personnel and their families, serving over 110,000 in 2009 • BWI – Baltimore airport • DCA – Reagan National D.C. airport • IAD – Dulles D.C airport NEEDS • A secure and cost effective communications tool • Cordless handsets allowing mobility and privacy • Access to international and domestic voice services SOLUTION • BWI •

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