Rick Pevarski is CEO of the Virginia Utility Protection Service (VUPS), which began operating a new one-call notification center based in Roanoke, Virginia in the Spring of 2002. For their own safety, anyone planning to excavate or dig a hole anywhere in the state must call the center to ensure that underground utilities won’t be damaged. Virginia Utility Protection Service Contact Center Goes With Mitel Networks From the Ground Up About Virginia Utility Protection Service • One-call notification center for anyone digging or excavating in the State of Virginia • 65-agent contact center located in Roanoke • Average daily incoming calls – 3000 Customer Needs • Build, open and manage a 65-agent, mission-critical 24x7 contact center from communications platform and call distribution

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