AT A GLANCE: SITUATION: • Aging telephony system was becoming unreliable and costly to maintain • The organization required better alignment with their future vision for innovation • Need for an environment that was easy-to-use and could be effectively managed and administered by a limited staff SOLUTION: • Mitel IP-PBX solution with integrated unified communications, Enterprise Contact Center, conferencing and Mitel mobile applications, supporting a total of 700 phones. RESULTS: The Boston Red Sox needed a modern telephony system that would align with the future vision for the 115-year-old organization. Mitel’s multi-site unified communications solution hit it out of the park. • Better data via reporting of daily call activity • Enhanced customer service • Ability to manage the sys

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