United Family Services (UFS), a nonprofit supporting at-risk youth and juvenile offenders, implemented DocuWare’s cloud-based document management system to streamline their operations. By digitizing case files and HR forms, UFS reduced time spent on paper-based processes, allowing caseworkers to focus more on client interactions and improving productivity. The transition to digital also enhanced information security, automated document retention, and increased employee accountability. The system's user-friendliness led to widespread adoption across departments, improving efficiency and job satisfaction, while freeing up space for client services like an on-site clothes closet.

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