Case Study RESULTS Grew sales by 32%. • Doubled operating • profit. Increased productivity • by 10% Improved new business • closure rate by 15% Inreased on time • shipping performance to 98%. Improved first pass • quality by 50% Achieved 100% customer • satisfaction for key accounts. COMPANY United Biochemicals, Inc. (UBI) located in Sanborn, NY is a leading manufacturer and bulk distributor of high-quality biochemicals, reagents and custom solutions serving many of the most innovative companies found within the life sciences marketplace. SITUATION UBI, like many companies, was experiencing “growing pains”. They realized that in order to accomodate expanding their business and sustain their forward progress, they needed to address a wide range of issues from growth to manufacturing product

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