UAB MEDICINE SAVES $68.7 MILLION THROUGH KPI NET PATIENT REVENUE ENHANCEMENTS, COST REDUCTIONS End-to-End RCM Collaboration with Navigant Driving Sustainable Cash Acceleration, Self-Pay Collection, Denial Rate, Coding, and Patient Access Improvements CHALLENGE In 2016, reimbursement and general market changes had Birmingham, Alabama-based UAB Medicine facing multiple revenue cycle management (RCM) challenges at both the hospital and physician level, including the following: • A lack of communication and integration led to higher-than- desired initial denials and write-offs. • Hospital leaders were challenged with accurately measuring and tracking revenue cycle performance. • While revenue cycle key performance indicators (KPIs) were reported, additional analytical views were

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