This case study by SAP, featuring implementation partner Iquant Consulting, details Norte Energia S.A.'s journey to enhance its plant maintenance and service activities. Before, Norte Energia faced challenges including manual scheduling, difficulty tracking maintenance orders, and inadequate integration between its SAP ECC and a legacy field service system. They sought a solution to maximize efficiency and strengthen operational security while ensuring data integrity. By adopting SAP Field Service Management and SAP Service and Asset Manager, Norte Energia achieved significant improvements. Within four months, the company realized enhanced governance, increased visibility, simplified report extraction for audits, and reduced service order execution time, boosting maintenance team productiv

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