This SAP solution overview highlights how SAP Field Service Management addresses common challenges faced by industrial equipment providers like Sidel Group. Previously, Sidel struggled with inefficient, fragmented tools and Excel for managing their 1,000 field service technicians, leading to difficulties in resource allocation and task assignment. The document details how implementing SAP Field Service Management enabled Sidel to consolidate disparate systems into a single, centralized platform. This resulted in streamlined technician assignment, enhanced global visibility of field operations, improved resource loaning between entities, and real-time reporting capabilities. The solution also facilitated better cost controlling and re-billing, ultimately optimizing both the time and cost as

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