This document, originating from SAP, provides an overview of their Field Service Management solution, highlighting its capabilities through a case study with ONTRAS Gastransport GmbH. Before implementing SAP FSM, ONTRAS faced significant challenges, including maintaining data security and accountability with external field service providers, complying with strict industry regulations, and digitalizing inefficient spreadsheet-based maintenance processes. The SAP Field Service Management solution, implemented with Convista, enabled secure, automated data sharing via a user-friendly app with offline capabilities, integrating with existing SAP systems. Post-implementation, ONTRAS achieved fully automated and transparent maintenance processes, faster logging and revision times, and clearer oper

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