Case study: MercyAscot 1 CASE STUDY: MERCYASCOT MercyAscot addresses paper surveying with a digital approachCase study: MercyAscot 2 CASE STUDY: MERCYASCOT MercyAscot addresses paper surveying with a digital approach The MercyAscot story This paper outlines MercyAscot’s journey from a paper-based approach to requesting patient experience feedback to a digital patient experience programme, and the benefits they are accruing as a result of this transformation. Most healthcare providers are well-grounded in the benefits of patient feedback, be it feedback on patients’ experiences (PREMs) or their health outcomes (PROMs). Such data generates insights into how an organisation can improve frontline care and optimise service and organisational performance across the board. It also ma

Join for free to read