Case study: Southern Cross 1 CASE STUDY: SOUTHERN CROSS How New Zealand’s largest independent healthcare network found ‘real gold’ in PROMs and PREMsCase study: Southern Cross 2 CASE STUDY: SOUTHERN CROSS How New Zealand’s largest independent healthcare network found ‘real gold’ in PROMs and PREMs With the PROMs and PREMs programme entering its 7th year Southern Cross has built up a real asset for delivering insights. ‘We are also really encouraged to see the provider community embrace the patient voice with some facilities now asking for unblinded data to support their improvement programmes’, says former senior executive, Glenn Martin. The initial impetus behind Southern Cross beefing up its PROMs and PREMs surveying was to develop a view of how members regarded the quality o

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