A major telecom provider with disjointed, paper-driven finance and accounting operations sought efficiency and savings. Conduent began with a domestic team before transitioning to a global delivery model, standardizing workflows, automating vendor invoice processing, and integrating with the client’s ERP system. The solution reduced exception processing by 99 percent, automated 98 percent of F&A processes, and ensured duplicate-audit prevention. Today, Conduent processes over 12 million invoices and $37 billion in payments annually for the client. Results include $72 million in savings, a 96 percent discount capture rate, 97 percent vendor and employee satisfaction, and invoice quality scores consistently above 98 percent.

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