A leading healthcare company struggled with disjointed document templates and spreadsheets that hindered timely and accurate delivery of Explanation of Benefits and Transition Benefits communications to over 100 customers, affecting compliance, cost, and quality. To address this, Conduent implemented an AI-powered web-based content management system that improved customization, accuracy, and control over processes. A sandbox environment was used to test functionality, compliance, and data security before deployment. The solution enabled faster document revisions, stronger compliance and quality control, and nearly $200,000 in annual cost savings.

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