ResultsCX helped a leading telecom MVNO achieve 20% cost savings and boost operational efficiency by implementing a tailored self-service solution. In response to increased customer inquiries following the Affordable Connectivity Program expiration, ResultsCX designed and deployed automated self-service options to handle account balance checks, application statuses, and phone replacements. This solution reduced call volumes, improved customer satisfaction, and optimized support operations, enabling the client to efficiently manage rising demand while lowering operational costs.

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