case study Traffic Agency Quickly Rids A Year’s Backlog of Crash Reports by Outsourcing Data Entry SECURE - PRECISE - TRUSTED TDEC staff entered 200K crash reports, achieving up to 18 reports per hour. Challenge: The Chicago Metropolitan Agency for Planning (CMAP) is a regional planning organization covering seven northeastern Illinois counties, including Cook County. Of its several responsibilities, CMAP is charged with transportation planning and programming for the region. As part of that work and as required by the National Highway Traffic and Safety Administration (NHTSA), the agency needs to capture and submit its traffic crash reports to the NHTSA. CMAP had a backlog of 200K crash reports; its in-house data entry resources were unable to keep pace. Solution: CMAP decided to

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