THUNDERHEAD RIDING THE W AVES WITH TITAN TRAVEL ONE ENGAGEMENT HUB. CASE STUDY Commonly, holidays sold by British tour operators focus on the destination and are aimed at the international market with multilingual commentaries, broad itineraries and locally contracted hotels and tour managers resulting in a generic traveller experience. Titan Travel are diff erent. Their well-travelled staff know their destinations inside out and hand-pick the best hotels, airlines, trains and cruises, designing their excursions to include aspects that are of particular interest to the British traveller. Placing the customer at the centre of the relationship is in the DNA at Titan Travel, but to remain true to their values, build lasting relationships and outsmart the competition, Titan T

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