fond.co | sales@fond.co | 415.969.6576 CHALLENGES Prior to partnering with Fond, each Titan community had their own discretionary budgets for employee recognition initiatives. With these budgets, community directors were encouraged to purchase and award gift cards for their staff. However, this approach presented challenges in managing and tracking program activity and performance across communities. “There really wasn’t any way to follow up, to know who’s sending recognition and who’s not, and whether the program was effective,” explained Candise Terry, Director of Human Resources. This prompted senior leadership to survey all 550+ employees regarding their sentiment on employee appreciation, which uncovered inconsistencies in program management. “There were a large number of

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