Case Study
This leading entertainment provider in America chose [24]7 Chat and [24]7 AIVA to increase and automate self-service interactions
This leading entertainment provider in America chose [24]7 Chat and [24]7 AIVA to increase and automate self-service interactions
SUMMARY TELECOM | NORTH AMERICA | [247] CHAT, IVR2CHAT & AIVA Transforming the Digital Customer Experience This leading entertainment provider in America has more than 32 million subscribers. As one of the world’s largest pure-play audio entertainment companies, they create and offer commercial-free music, premier sports and live events, news and comedy, talk and entertainment, and Latin programming. Subscribers can personalize content and listen in vehicles, on smartphones and other devices, and online. The company chose [24]7 Chat and [24]7 AIVA to increase and automate self-service interactions and leverage consumer intent to improve the customer experience. SOLUTION Less Talk, More Chat This leading entertainment provider selected [24]7.ai to enhance customer service across